Angelika Koplin is a highly qualified, multilingual residential aged care professional with 29 years of experience in the private and not for profit aged care sector, including 15 years as Chief Executive Officer and Managing Director of highly successful aged care organisations.
A team of registered nurses with practical experience as Director of Care and Clinical Care Manager
Social workers with experience in consumer engagement
Our Gold Standard Gap Audits cover all eight aged care quality standards, including clinical risks; based on documentation review, consumer interviews, staff interviews and observations on site. Our service includes daily debriefing sessions with relevant staff onsite and a detailed written report with relevant recommendations at the conclusion of the audit.
Review of existing Continuous Improvement Plans and Action Plans, including identification of high prevalence and high impact risks and planning of appropriate actions to improve the quality and safety of services.
Review and completion of self-assessments for submission to the Aged Care Quality and Safety Commission in preparation for Accreditation, in cooperation with staff and management.
based on the current set of survey questions implemented by the aged care quality and safety commission, with additional questions relevant to the service audited.
Support with providing a response to non-compliances with the quality standards.
Policy, procedure and process reviews in line with changes in legislation
based on documentation reviews, paper based systems and/or software systems (including MANAD, iCare, Leecare)
AN-ACC, government subsidies, payment statement reviews, resident billing
Review and setting up of an effective governance framework, relating to Standard 8 Requirement (3) (c)
We are able to and have provided services to small, stand-alone facilities, as well as larger organisations with a network of homes in Victoria and interstate.
Services can be adapted to be delivered onsite or remotely, depending on our clients’ preference and pandemic travel restrictions.
We greatly appreciate your high quality services that you provided regarding consumer experience surveys and self-assessment packs. We found that consumer engagement solutions suggested by you were very promising and promoted engagement with consumers in many different ways. We highly recommend your services to other organisations.
I am a member of an ACSA Community of Practice networking group and recommend your services when people reach out for recommendations and references on consultancy services and gap audits.
We have worked with Angelika for many years across several different roles. She is extremely knowledgable in Aged Care and has been leading the way for many years on how Aged Care should be done. She is a forward thinker and always ahead of the pack when it comes to providing residents, families and staff with the organisation and home you want your mum or dad to be staying in. We can't recommend her highly enough to support your Aged Care organisation with becoming a 5-star home!
Where do I start. As a non profit organisation, we needed to ensure operationally we were running to the government standards and maintaining the highest level of care for our consumers. When our aged care facility was in need for professional advise on how we run our operations, we sought assistance from Angelika. Her approach, professionalism, dedication and devotion to the matters was really exceptional. I would highly recommend Angelika for all your needs.
Angelika very kindly assisted us in our Senate Submission for our company AAC - Allied Aged Care on the need to include physiotherapy and allied health in the new funding model. Angelika's comprehensive knowledge and guidance on the Quality Standards legislation, understanding of nursing homes, government and policy were all invaluable to enable us to make a quality and well researched submission. She is also highly ethical, principled and genuine in her care for older residents and their needs, from her extensive experience in aged care homes and from her previous role at Provider Assist. I would highly recommend Angelika to any company or group wanting to have a better understanding of funding, allied health and policy. Angelika is the best consultant I have worked with in any of these areas in the 22 years I have worked in aged care.